Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the Website, and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

• On the Website.
• In email, text and other electronic messages between you and us.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by us offline or through any other means, including on any other website operated by a third party, or by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Website. By accessing or using the Website, you agree to this Privacy Policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

2. Information We Collect About You and How We Collect It

We collect several types of information from and about users of the Website, including information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information”);
• That is about you but individually does not identify you, such as IP addresses and information derived from IP addresses, such as geographic location; and/or
• About your internet connection, the equipment you use to access the Website, and usage details.

We collect this information directly from you when you provide it to us; automatically as you navigate through the Website, including through cookies, web beacons and other tracking technologies; and from third parties, for example our business partners and analytics providers.

3. Information You Provide to Us

The information we collect on or through the Website may include:

• Information that you provide by filling in forms on the Website, including information provided at the time of registering, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with the Website.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Details of transactions you carry out through the Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Website.

4. Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including details of your visits to the Website (such as traffic data, location data, logs and other communication data, and the resources that you access and use on the Website) and information about your computer and internet connection (such as your IP address, operating system and browser type).

The information we collect automatically helps us to improve the Website and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns, store information about your preferences, recognize you when you return to the Website, and enhance your experience. The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website.
• Web beacons. Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email, and for other related website statistics.

5. Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Website, including advertisements, may be served by third parties, including advertisers, ad networks and servers, content providers, analytics providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Website. The information they collect may be associated with your personal information, or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

6. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present the Website and its contents to you.
• To provide you with information, products or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account or subscription, including expiration and renewal notices.
• To inform you about the services you have indicated an interest in or signed up for.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to the Website or any products or services we offer or provide through it.
• To contact you by phone, text message or email.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including platform providers, phone companies and other vendors who assist us in the delivery of text messages. Text messaging originator opt-in data and consent will not be shared with any third parties for their marketing purposes.

We may also use the information we have collected from you to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

7. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers and other third parties we use to support our business, including OpenLoop Health, Inc. and the medical practices and pharmacies involved in providing the services you request.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Jevra’s assets, whether as a going concern or as part of bankruptcy, liquidation or a similar proceeding, in which personal information held by Jevra about Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information to comply with any court order, law or legal process, including to respond to any government or regulatory request; to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; and if we believe disclosure is necessary or appropriate to protect the rights, property or safety of Jevra, our customers or others, including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We do not disclose mobile information to third parties for their marketing or promotional purposes.

8. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us:

• Tracking technologies and advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Website may then be inaccessible or not function properly.
• Promotional offers. If you do not wish to have your email address or other contact information used by Jevra to promote our own or third parties’ products or services, you can opt out by using the unsubscribe link in any promotional email, or by emailing hello@jevra.com. This opt-out does not apply to information provided to us as a result of a service, product purchase or other transaction.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

9. Accessing and Correcting Your Information

You may email us at hello@jevra.com to request access to, correct or delete any personal information that you have provided to us through the Website. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. To access or amend your medical records, please follow the instructions in the Notice of Privacy Practices.

10. Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. Depending on the state where you live, these may include the right to:

• Confirm whether we process your personal information.
• Access and delete certain personal information.
• Correct inaccuracies in your personal information.
• Data portability.
• Opt out of personal data processing for targeted advertising, sales, or profiling in furtherance of decisions that produce legal or similarly significant effects.
• Either limit (opt out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights, please email hello@jevra.com. To appeal a decision regarding a consumer rights request, reply to the email you receive with our decision.

11. Children’s Privacy

The Website and our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of the Website, you are responsible for keeping it confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to the Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

13. Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you, and for periodically visiting the Website and this Privacy Policy to check for any changes.

14. Contact Information

To ask questions, register a complaint or comment about this Privacy Policy and our privacy practices, contact us at hello@jevra.com or by mail at the address below. Please do not include medical information in your message.

• Jevra LLC

  7901 4th St N, Ste 300

  St. Petersburg, FL 33702

  United States

  hello@jevra.com